Fire Alarm Service Manager

Torrington, CT

Req ID: 701
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Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

  • Competitive compensation

  • Career Advancement Opportunities

  • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

  • Company paid short and long-term disability

  • Immediately vested in our 401(k) company match

  • Exceptional guidance and support from our managers

  • Collaborative culture & environment

  • Robust training opportunities with company reimbursement upon achieving required licensing

  • Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

  • Opportunity to work alongside some of the best talent in the fire protection industry

Job Summary

The Fire Alarm Service Manager will be responsible for ensuring the effective operation of the Fire Alarm Division. The Manager will supervise technical and administrative personnel in order to achieve any financial or operational goals. The Manager will be responsible for ensuring Fire Alarm and customer satisfaction.

Salary $30 to $45 an hour based on experience.

Job Responsibilities

  • Work with the General Manager to develop financial and operational goals.

  • Ensure the effective operation of the Fire Alarm Division and the efficiency of Fire Alarm personnel.

  • Establish productivity goals for technical and administrative goals that fit in with the tactical priorities of the division.

  • Achieve the assigned monthly goals for revenue and cost control and correct any budgetary deficiencies.

  • Lead the technical and administrative staff in providing a high level of customer service.

  • Ensure that the technical personnel are highly trained in our services and products as well as safety.

  • Ensure jobs setup in Service Trade, parts, and paperwork ready for the technicians.

  • Keep track of parts inventory.

  • Be sure the technician’s computers have the correct software revisions for the panels we are selling.

  • Send back warranty parts for credit via Notifier, ADI, etc.

  • Write up quotes for service work and deficiencies found during inspections.

  • Schedule monthly test and inspections.

Job Requirements

  • Possess any necessary licensing and certification required by National, State and Local codes.

  • Minimum 3-5 years related experience either in the fire protection/fire alarm industry or the commercial customer service business.

  • NICET or equivalent training from manufacturers or institutions.

  • Working knowledge of NFPA 72.

  • Experience in reading and interpreting blueprints, diagrams, submittals, specifications

  • Experience supervising employees

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Other details

  • Pay Type Salary

Req #701

Monday, September 11, 2023

Apply#: 10056