Fire Protection Service Operations Manager

Springfield, MA

Req ID: 626
Apply Now

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

  • Competitive compensation

  • Career Advancement Opportunities

  • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

  • Company paid short and long-term disability

  • Immediately vested in our 401(k) company match

  • Exceptional guidance and support from our managers

  • Collaborative culture & environment

  • Robust training opportunities with company reimbursement upon achieving required licensing

  • Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

  • Opportunity to work alongside some of the best talent in the fire protection industry

The Fire Protection Service Operations Manager is responsible for the successful execution of all day-to-day Fire Protection Service operations. You will oversee a team comprised of a customer service administrative representative and service technicians. In this role you will ensure we are meeting our clients’ expectations while at the same time striving to achieve both the group and company goals.

This role will be located in Springfield, MA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide consistent, accurate labor forecasting

  • Ensure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients.

  • Responsible for the Service Coordination team to ensure timely work order completion.

  • Prepare recommendations for overhead increases/decreases.

  • As part of the management team, you will be jointly responsible for contributing towards the setting and achievement of the group and company’s strategic and operational targets and overall business aims.

  • Effective collaboration and communication with all Impact Fire managers and staff across the company

  • Collaborate with HR and ensure all recruitment and employment is carried out in accordance with company procedure and compliance standards

  • Maintain proactive, dynamic, and effective communication with customers at all times.

  • Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business

  • Promote & maintain a leadership role in the awareness and compliance of H&S procedures and standards

  • Collaborate with Safety support services to effectively assist and promote new initiative implementation

  • Provide Sales contract review and support management

  • Collaborate, support, and assist with business development strategies including sales presentations and interviews

  • Develop & implement operational improvements

  • Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively.

  • Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure while maintaining attention to detail and quality.

  • Possess the ability to implement and manage change in the business.

  • Possess the willingness to learn, improve and adapt in a team environment.

REQUIRED EXPERIENCE /QUALIFICATIONS

  • 5+ years related service management experience

  • Prior fire protection experience a plus but no required.

  • Understand cost and billings

  • Be comfortable dealing with and efficient in processing paperwork.

  • Possess a working understanding of leadership principles and management best practice.

  • Possess excellent verbal and written communication skills.

  • Possess excellent personal organization and business administration skills in accordance with best practice methods.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Other details

  • Pay Type Salary

Req #626

Tuesday, January 3, 2023

Apply#: 5857