Administrative Assistant

Maspeth, NY

Req ID: 862
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Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

  • Competitive compensation

  • Career Advancement Opportunities

  • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

  • Company paid short and long-term disability

  • Immediately vested in our 401(k) company match

  • Exceptional guidance and support from our managers

  • Collaborative culture & environment

  • Robust training opportunities with company reimbursement upon achieving required licensing

  • Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

  • Opportunity to work alongside some of the best talent in the fire protection industry

The main objectives of this position are to support the operations management team in a dispatching/administrative assistant role. This position is a scheduling and administrative position and reports to the branch manager. You will be responsible for having a strong focus on customer service/support. You will also be responsible for any other administrative tasks assigned by the branch manager. This is a fast-paced environment servicing commercial customers.

Job Responsibilities include

  • Performing triage on incoming customer calls

  • Scheduling service for customers as necessary

  • Dispatching technicians to perform service at customer sites as necessary

  • Answer phone calls, text or email messages

  • Provide customer support as necessary

Job Requirements include

  • Prior administrative/dispatching experience

  • Strong customer service skills

  • Above average typing speed

  • Strong grammatical and spelling skills

  • Competency with Microsoft Office Suite

  • Pleasant and professional phone manner

  • Excellent listening and communication skills

  • The ability to manage multiple priorities and work in fast paced environment

  • A strong work ethic and professional

  • Prior employment with a Fire Protection industry company is a strong plus.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Other details

  • Pay Type Hourly

Req #862

Tuesday, December 6, 2022

Apply#: 5697