Why work with us?
At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.
Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.
Benefits of joining Impact Fire Services
When you join Impact Fire you will receive:
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry
Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner. The collector performs a variety of collection activities utilizing sound and proactive collection techniques.
In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.
Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
Ensure collection efforts are performed with a customer service approach
Analyze delinquent accounts and make recommendations for resolution on high risk accounts
Answer incoming calls/e-mails and assist customers and service managers/DM’s with questions as needed
Enter information tracking system for all calls made to customers
Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
Researches disputed balances and payments. Updates Credit Bureau(s) for disputed accounts
Process credit cards
Communicates status of account problems on a regular basis to Office /Collections Manager
Responsible for meeting or exceeding assigned goals
Print, fax and email invoices to customers on request
Work with customers, DM’s and other team members to secure payments in a timely manner
Report on progress of collections each month to Office/Collections Manager
Skills & Qualifications
Associate degree; 2-4 years relevant experience or equivalent combination of education & experience
Proficiency with Microsoft Office suite
Experience with Great Plains accounting system is a plus!
Ability to work simultaneously in multiple platforms
Excellent communication skills
Excellent working relationship with the sales/service departments
Ability to adapt to a changing environment
Excellent organizational skills
Ability to work well with co-workers and superiors
Ability to thrive in fast-paced organization
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
- Pay Type Hourly
Wednesday, October 18, 2023