Danvers, MA

Req ID: 1121
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Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

  • Competitive compensation

  • Career Advancement Opportunities

  • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

  • Company paid short and long-term disability

  • Immediately vested in our 401(k) company match

  • Exceptional guidance and support from our managers

  • Collaborative culture & environment

  • Robust training opportunities with company reimbursement upon achieving required licensing

  • Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

  • Opportunity to work alongside some of the best talent in the fire protection industry

The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service/support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.

Responsibilities include:

• Performing triage on incoming customer calls

• Scheduling service for customers as necessary

• Dispatching technicians to perform service at customer sites as necessary

• Answer phone calls, text or email messages

• Provide customer support as necessary

• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note


Requirements include:

• Strong customer service skills

• Above average typing speed

• Strong grammatical and spelling skills

• Competency with Microsoft Office Suite

• Pleasant and professional phone manner

• Neatness and organizational skills

• Excellent listening and communication skills

•The ability to manage multiple priorities

• A strong work ethic and professional appearance

• The ability to perform physical activities outlined in the accompanying physical requirements checklist

• Satisfactory results in a company mandated criminal background check and drug test

• The ability to fit in with our culture of teamwork

• An ability to quickly learn new tasks

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Other details

  • Pay Type Hourly

Req #1121

Thursday, August 31, 2023

Apply#: 9782