Danvers, MA

Req ID: 1126
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Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

  • Competitive compensation

  • Career Advancement Opportunities

  • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

  • Company paid short and long-term disability

  • Immediately vested in our 401(k) company match

  • Exceptional guidance and support from our managers

  • Collaborative culture & environment

  • Robust training opportunities with company reimbursement upon achieving required licensing

  • Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

  • Opportunity to work alongside some of the best talent in the fire protection industry


Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner. The collector performs a variety of collection activities utilizing sound and proactive collection techniques.

In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.

Responsibilities include:

  • Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)

  • Ensure collection efforts are performed with a customer service approach

  • Analyze delinquent accounts and make recommendations for resolution on high risk accounts

  • Answer incoming calls/e-mails and assist customers and service managers/DM’s with questions as needed

  • Enter information tracking system for all calls made to customers

  • Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently

  • Initiates small claims court actions, submits proper forms to the court, and appears in court to testify

  • Researches disputed balances and payments. Updates Credit Bureau(s) for disputed accounts

  • Process credit cards

  • Communicates status of account problems on a regular basis to Office /Collections Manager

  • Responsible for meeting or exceeding assigned goals

  • Print, fax and email invoices to customers on request

Other Duties

  • Work with customers, DM’s and other team members to secure payments in a timely manner

  • Report on progress of collections each month to Office/Collections Manager

Skills & Qualifications

  • Associate degree; 2-4 years relevant experience or equivalent combination of education & experience

  • Proficiency with Microsoft Office suite

  • Experience with Great Plains accounting system is a plus!

  • Ability to work simultaneously in multiple platforms

  • Excellent communication skills

  • Excellent working relationship with the sales/service departments

  • Ability to adapt to a changing environment

  • Excellent organizational skills

  • Ability to work well with co-workers and superiors

  • Ability to thrive in fast-paced organization

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Other details

  • Pay Type Hourly

Req #1126

Wednesday, October 18, 2023

Apply#: 11146